Privacy Policy

Your rights, your information and how we use it

We are Panoramic Pools Ltd, a company registered in England and Wales under company number 12004596, with our registered office at 1 Barnet Hill, Barnet, EN5 5YS, United Kingdom.

Panoramic Pools Ltd is committed to protecting personal information and respecting privacy. We are the data controller for the personal information described in this Privacy Policy. This policy explains how we collect, use, store and safeguard information in accordance with the UK GDPR and the Data Protection Act 2018.

How to contact us

If you have any questions about this Privacy Policy or the personal information we hold, please contact Panoramic Pools Ltd at 1 Barnet Hill, Barnet, EN5 5YS, United Kingdom, by telephone on 020 8441 1808 or 07397 210862, or by email at info@panoramicpools.com.

Information we collect and use

• Your name, address, telephone number, email address and other contact details.

• Information about your enquiry, project, property, products or services requested from us.

• Information about our communications with you, including meetings, telephone calls, emails, letters and website enquiries.

• Information needed to provide quotes, arrange site visits, manage projects, order materials, liaise with contractors or suppliers, and provide ongoing support or maintenance.

• Information you provide about other people where this is relevant to a project or service.

Where we collect your information

• Website enquiry forms submitted through www.panoramicpools.com.

• Telephone conversations, emails, letters and other communications with us.

• Meetings, site visits and consultations with our team.

• Order forms, contracts, quotations, invoices and project documents.

• Information supplied by contractors, suppliers, professional advisers, business directories or other publicly available sources, where appropriate.

We do not intentionally collect special category or sensitive personal information through our website enquiry forms.

What we use your information for

We collect and use personal information only where it is necessary, fair and lawful. Depending on the circumstances, we may rely on consent, contractual necessity, legal obligation or legitimate interests. We may use your information where:

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

• You have contacted us through our website, by telephone, by email, or in writing.

• It is necessary to respond to your enquiry, prepare a quotation, provide our services, or manage a project with you.

• It is necessary for us to meet our legal, accounting, regulatory or business obligations.

• It is in our legitimate interests to provide relevant information, guidance, service updates and support in connection with our swimming pool design, construction, refurbishment, maintenance and associated services.

• It is necessary to work with contractors, suppliers, manufacturers or professional advisers involved in delivering our services.

We do not sell your personal data to third parties.

Who we may share your information with

We may share your information with third parties where necessary for the purposes set out in this Privacy Policy.

• Contractors, suppliers, manufacturers, installers or professional advisers involved in providing our services.

• Companies that support our business, including IT, website, payment, accounting, delivery, marketing or customer service providers.

• Regulators, supervisory authorities, insurers, auditors, legal advisers, trade bodies, law enforcement agencies or other authorities where required or appropriate.

Where your information is processed

Your personal information will generally be processed in the United Kingdom. Where trusted service providers process information outside the United Kingdom, we will take appropriate steps to ensure it remains protected in accordance with applicable data protection law.

How we protect your information

We apply appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction, whether held electronically, on paper or within our business systems.

How long we keep your information

We keep personal information only for as long as reasonably required for the purposes for which it was collected, including enquiries, services, client management, complaints, and legal, accounting, tax, insurance or regulatory obligations.

Retention periods may vary depending on the nature of the information and the reason it is held.

Your individual rights

You have rights in relation to your personal information, including the right to be informed, to access your information, to request correction or erasure, to restrict processing, to request data portability, to object to certain processing, including direct marketing, and to withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details set out in this Privacy Policy. We may need to verify your identity before responding to your request.

You may opt out of marketing communications at any time by contacting us.

How to make a complaint

If you have concerns about how we handle your personal information, please contact us first so that we can seek to resolve the matter. You may also complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters, at www.ico.org.uk, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Our website

Our website is www.panoramicpools.com. This Privacy Policy applies to users of our website and to those who contact us by email, telephone or enquiry form. It does not apply to third-party websites linked from our website.

Our hosting, security and performance providers may process standard technical information, such as IP address, browser type, device information and pages visited, to operate, secure and improve the website.

Cookies

Our website may use cookies or similar technologies to support operation, security, performance and visitor experience.

We may use analytics tools, such as Google Analytics or similar services, to understand how the website is used. Where required by law, non-essential cookies will be used only with your consent. You can usually manage or disable cookies through your browser settings.

If we use advertising or social media tools, such as Meta, Google or similar platforms, we will do so only where lawful and, where required, with your consent.

​

This Privacy Policy was last updated on 7 July 2025.